Shipping & Returns Policy

Estimated delivery time on standard delivery is 15 - 20 business days for all products but varies from country to country. Delivery in Spain Peninsula are free of charge. An additional shipping charge may apply if you are residing outside of Spain Peninsula. Eichholtz by IdHouse does not ship outside of the European Union. If an order is placed and a purchased item is out of stock, a notification email will be sent. 

Your order will arrive in its original packaging unless the product is from exposition, which in this case is marked as *EXPO in the product description. You will receive a shipping notification via email when your package is on its way.

If your order contains multiple products then some products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery.

To ensure that your items are delivered safely to your delivery address it is required to have an authorized person there to be able to receive and sign for the order. Your contact details and phone number are passed onto our logistics partners and they are asked to contact you in advance to advise of the anticipated date and approximate time of delivery.

Eichholtz by IdHouse will do everything possible to request that the logistics partner contacts you in advance, but we cannot be held responsible if they do not facilitate such a contact.

Please provide clear delivery instructions within the "Special Delivery Instructions" field on the checkout. Many of the products on our website are large and heavy in size and may require special delivery arrangements. It is imperative that you provide us with any special delivery details relating to your delivery address. Should your delivery address be in an apartment block, high rise building, block of units or flats or have restricted access you must notify us, so that special arrangements can be made if necessary. Your order is delivered either palletized at Street level main entrance or at your door if the package is small.

Receival of Delivery:

Before signing as having received the products in the expected condition, please check the packaging for any damages. If you have any concerns you must make the appropriate notes on the delivery note before signing it and ask the driver to confirm your remarks. If possible, please take a photo of the damaged packaging immediately upon signing the delivery note.

Return policy: 

All purchases made on this website are eligible for a return or exchange within 14 days of delivery. Please note that the item unused, must be returned to us in its original condition and in the original packaging supplied.

Please pack the items in its original box with sufficient protective material to protect against possible damages during the return shipping. 
Eichholtz by IdHouse will not be responsible for return expenses if the items correspond to the ordered products and the customer wishes to return the item(s) for personal reasons.