How long will it take to receive my order?

Estimated delivery time on standard delivery is 15 - 20 business days for all products but varies from country to country. Once an order has been placed and a purchased item is out of stock, a notification email will be sent.

How to track my order?

Orders are handled by different delivery companies. Parcels delivered by couriers will require a signature upon arrival. If you are not present they will either contact you to re-arrange the delivery or return the merchandise to us. A contact phone number is required for deliveries.

Do you ship internationally?

Deliveries in Spain Peninsula are free of charge. If you are located at the Balearic islands or anywhere else in Europe, please contact us before completing the checkout on our online shop. An additional shipping charge may apply if you are residing outside of Spain Peninsula. Eichholtz by IdHouse does not ship outside of the European Union.Please note that freight carriers deliver using large trucks, deliveries are unloaded at street level and palletized. If you live in a hard to reach or unpaved road, please contact us before completing the order. In case you or the responsible person is not present upon the delivery of your order, additional fees may be applied for the rerouting of your delivery.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Return policy: All purchases made on this website are eligible for a return or exchange within 14 days of delivery. Please note that the item unused, must be returned to us in its original condition and in the original packaging supplied.Please pack the items in its original box with sufficient protective material to protect against possible damages during the return shipping. Eichholtz Marbella will not be responsible for return expenses if the items correspond to the ordered products and the customer wishes to return the item(s) for personal reasons.Please check our return/refund/exchange policy here.

Can I exchange an item?

All purchases made on this website are eligible for a return or exchange within 14 days of delivery. Please note that the item unused, must be returned to us in its original condition and in the original packaging supplied.Please pack the items in its original box with sufficient protective material to protect against possible damages during the return shipping. Eichholtz Marbella will not be responsible for return expenses if the items correspond to the ordered products and the customer wishes to return the item(s) for personal reasons.

Contacto

Contáctenos

Sala de exposición Madrid

Calle Bárbara de Braganza n°8
Madrid 28004

Lun - Vie,
10:30 am - 2:30 pm
4:00 pm - 7:30 pm
Sábado, 10:30 am - 2:30 pm

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Sala de exposición Marbella

Centro Comercial Azalea, C. Nacional 340 km 173, 29660 Marbella, Málaga, España

Lun - Vie, 10:00 am - 6:00 pm
Sábado, 10:00 am - 2:00 pm

Get directions